A transaction that you don't recognize could mean that your MogoCard has been compromised. To prevent any more fraudulent transactions, freeze your card immediately.
How to freeze your MogoCard:
- Log in to your MogoAccount and click on your MogoCard dashboard
- Click on "Settings" at the top right
- Select "Lost or Stolen Card"
- Toggle the "Freeze card" button to the on position (green)
Once you have frozen your card, reach to reach a live agent during business hours
Select Contact Support.
If you prefer, you can try to reach us at 1-800-980-6646 but wait times can be lengthy. If you try to reach a live agent through our Chat feature and can't get one please be sure to leave a message and click SUBMIT before you leave the page so we can get back to you.
We will review the transactions in question with you. To dispute charges, we may need to ask you questions and to describe the transactions in detail and explain why you believe they are not valid or are fraudulent. We may request that you provide copies of any relevant correspondence, such as a transaction receipt. We can also assist you with ordering a new card if necessary.
Mogo Visa* Platinum Prepaid Card is issued by Peoples Trust Company pursuant to licence by Visa Int. *Trademark of Visa International Service Association and used under licence by Peoples Trust Company.