If the name on your MogoAccount does not match the name on the financial institution you sent your funds from via Interac e-Transfer, we aren't able to accept your funds into MogoCrypto. For anti-money laundering reasons, we need both names to match. The name used must be your legal name.
Don't worry, you can still add funds to MogoCrypto!
If the name on your MogoAccount is your legal name and your financial institution has something different, you'll need to reach out to your financial institution and update the name on your bank account accordingly.
Note: If your bank account is a joint account, your name has to be on the account as well for us to accept the Interac e-Transfer.
On the other hand, if the bank account you tried sending us money from is, in fact, yours and the name associated with it is correct, just send us a copy of your valid non-expired government-issued photo ID by chatting with us online. Once you've sent that in and we've verified it, go ahead and complete another Interac e-Transfer to MogoCrypto.
- Provincially issued photo ID (for provinces where Mogo offers products)
- Canadian Driver’s License
- BC Services Card
- Canadian Passport
- Canadian Forces ID Card
- Certificate of Canadian Citizen
- Permanent Resident Card
- Certificate of Indian Status
- Secured Certificate of Indian Status
- Provincial Health Cards (with Photo)
Once we receive your ID matching the name on the Interac e-Transfer to your MogoAccount, we can accept your funds and you can start buying crypto!