Transfer funds to your MogoTrade account with Interac e-Transfer Request.
Interac e-Transfer Request allows you to "request money" from yourself and deposit it directly into your MogoTrade account. The deposit limit is currently $3,000 per transfer. This limit may be affected by the limits set by your bank and Interac.
Interac e-Transfer Request has the same limitations that a regular Interac e-Transfer you send to has. Your bank will limit the amount and how often you can request or send within a 24 hour period and within a 7 day period.
Common issues that may arise:
| Your transfer has been declined: You've declined the transfer. Please restart the Interac transfer | This means that instead of approving your Request that you created, you declined it. Maybe you changed your mind about the amount you wanted to send. If this was done in error, you can restart the process anytime you wish. If you have a transfer that is still showing in your Trade account click on it and scroll to the bottom of the page that allows you to select your bank, you will see an option to Decline the request and then you can start over. |
| Interac request has been disabled: You've disabled Interac requests. Please enable requests to continue funding with this method. | Some banks allow you to enable/disable Interac e-Transfer Requests. Please log in to your online banking versus using your banks mobile app and check your settings. If you can’t enable this feature, reach out to your bank to inquire about the Interac e-Transfer Request service and how you can enable it on your bank account. |
| Your Interac transfer has expired: Your last Interac transfer wasn't completed and it's expired. You can try transferring again. | Once you initiate an Interac e-Transfer Request, you must complete the process within 24 hours or it will expire and you will need to start again. This includes logging into your bank and accepting the Request. |
| Interac transfer limit reached: You've reached the funding limit with Interac. Please contact your banking institution to resolve this issue | Your bank will be able to provide you with information on your Interac e-Transfer Request limits. Most banks have set the limit at $3,000 but you should contact your bank to confirm and in some cases you may be able to get your limit adjusted. You can try a lower amount but if the issue persists you will need to reach out to your bank. |
| Your transfer not completed: Oh no! Your transfer couldn't be completed right now. Please try again later or choose a different method of funding |
There are a number of reasons you might get this message: it might be related to a technology issue or a service provider/bank outage. It could be related to internet/data issues. If the problem persists please reach out to us through our Help & Support.
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| Your transfer is pending: This could take a while! Check back in 30 minutes or more. We'll let you know as soon as things are sorted |
This issue occurs from time to time and originates with Interac. Mogo has no control over the status of your Interac transfer. If the problem persists for more than 60 minutes please reach out to us through our Help & Support |
| Your transfer has failed: The transfer didn't work, please try again. |
In some instances, you may need to take action to reclaim the funds from a failed Interac e-Transfer Request. Please check your online banking help centre for more information as each bank is different. Some banks automatically deposit the funds back into your account, but other banks may send you an email to initiate reclaiming your funds. |
MogoTrade will not charge you any fee for a deposit into your account via Interac E-Transfer. You may however be subject to a fee from your own financial institution
